{"id":919,"date":"2016-05-02T07:26:43","date_gmt":"2016-05-02T07:26:43","guid":{"rendered":"http:\/\/blog.verbat.com\/?p=919"},"modified":"2024-05-22T05:31:40","modified_gmt":"2024-05-22T05:31:40","slug":"custom-build-off-the-shelf-software-future-of-technology-in-it-retail","status":"publish","type":"post","link":"https:\/\/www.verbat.com\/blog\/custom-build-off-the-shelf-software-future-of-technology-in-it-retail\/","title":{"rendered":"Custom Build or Off-the-shelf Software \u2013 What is the future of Technology \/ IT in Retail"},"content":{"rendered":"<p>The fifth in our series of blogs on what keeps <a href=\"https:\/\/www.verbat.com\/industries\/retail-technology-services-company\"><strong>retail<\/strong> <\/a>CIOs awake at night focuses on the big question of \u2019out of the box\u2019 or customisation.<\/p>\n<p>The classic question for an Retail IT Director a generation ago was whether to buy or build a retail software solutions. Traditional<strong><a title=\"IT technologies\" href=\"https:\/\/www.verbat.com\/technologies\/\" target=\"_blank\" rel=\"noopener noreferrer\"> IT departments<\/a> <\/strong>were structured typically with large development teams who were quite capable of developing large scale applications as well as modifications to existing systems.<\/p>\n<p>To build was genuinely a viable alternative, as often the alternative of buying a IT solutions for retail was fraught with pitfalls, cost and the result could lack the required functionality.<\/p>\n<p>Moving forward to the present and the recent history of apps, out-sourcing, <a href=\"https:\/\/www.verbat.com\/services\/agile-software-development-services-company\/\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>agile methodology<\/strong><\/a>, off-shoring and near-shoring and the question has changed more into whether it is better to deploy a ready built solution in \u2018vanilla\u2019 flavor, i.e. as it comes out of the box. Or whether it is preferable to take the application in standard form and customise it to meet the particular needs of our business.<\/p>\n<p><em><strong>\u00a0<a title=\"How Retail CIO\u2019s will Face up to the Demands of Omni-channel Retailing\" href=\"https:\/\/www.verbat.com\/blog\/how-retail-cios-will-face-up-to-the-demands-of-omni-channel-retailing\/\" target=\"_blank\" rel=\"noopener noreferrer\">You may like this also\u00a0\u00a0&#8211;\u00a0How Retail CIO\u2019s will Face up to the Demands of Omni-channel Retailing<\/a><\/strong><\/em><\/p>\n<p>This debate indeed can be the cause of many sleepless nights. On the one hand to take on customisations is not something that should be done lightly as the cost of developing them is only the tip of the iceberg. The total cost of ownership across the lifetime of the application will be significantly higher (10x) than the original development cost.<\/p>\n<p>On the other hand, to stick to a standard process could mean that we fail to support the very essence of what makes our business unique and special, doesn\u2019t it?<\/p>\n<p>As ever the CIO needs the \u201cwisdom of Solomon\u201d to be able to plot a course through this potential minefield, and broker a deal which suits all stakeholders and fits the budget.<\/p>\n<p>A balancing act as ever is required. The CIO must judge the situation and the characters involved and be nimble on his or her feet to extract the best possible business result. For example, rarely would it be wise to simply ask a set of business users \u201cwhat do you want?\u201d as the resulting blue sky discussion will probably work against any expectation management that is likely to be required.<\/p>\n<h4 style=\"margin-bottom: 15px;\"><em>Recommended Video &#8211;\u00a0<a href=\"https:\/\/www.youtube.com\/watch?v=xsDUP8ZrXQM&amp;feature=youtu.be\" target=\"_blank\" rel=\"noopener noreferrer\">David Callow, former CIO at Debenhams, shares his views on Retail Technology Outsourcing<\/a><\/em><\/h4>\n<p>The option of influencing the package provider to include additional functionality in the core product may seem unrealistic, and at best, a lengthy process. However, the move towards incremental updates and cloud platforms makes this more feasible. For example, the new version of <a href=\"https:\/\/www.verbat.com\/services\/agile-software-development-services-company\/\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>Microsoft\u2019s <\/strong><\/a>Dynamics AX ERP product offers the possibility of implementing updates on the continuous basis. We may never take a mission critical, corporate platform update in the way that we update an app on our phones today, but the processes of updating these are converging!<\/p>\n<p>The clich\u00e9 of \u2018phase 2\u2019 being shorthand for \u2018the stuff that will never get done\u2019 must be challenged, and the CIO and team must actively demonstrate a willingness to provide releases regularly and often, albeit small, incremental releases. This culture of rapid change and active listening to stakeholders will engender a spirit of trust and help to reduce the unrealistic project demands and consequently reduce the need for customisation.<\/p>\n<p>It is likely that some \u201ctough love\u201d will be required to achieve the ultimate aims of timescale, budget and functionality but an open approach with genuinely transformational leadership can get all parties pulling together in the same direction.<br \/>\nThe very essence of good solution design is to find the compromise position between the two extremes, but with the right leadership example it is possible to strike the right balance.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>The fifth in our series of blogs on what keeps retail CIOs awake at night focuses on the big question of \u2019out of the box\u2019 or customisation. The classic question for an Retail IT Director a generation ago was whether to buy or build a retail software solutions. Traditional IT departments were structured typically with [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":925,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[74,83],"tags":[148,214,456,535],"class_list":["post-919","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-archive","category-expert-opinion","tag-apps","tag-cio","tag-omni-channel","tag-retail-technology"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.8 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Custom Build or Off-the-shelf Software<\/title>\n<meta name=\"description\" content=\"Explore the future of technology in retail with a deep dive into custom-built vs. off-the-shelf software, analyzing their impact and trends.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" 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